Darcella Craven—Chief Fear Conqueror and President of the Veteran Resource Business Center

Darcella CravenDarcella Craven, President and Chief Fear Conqueror of the Veterans Business Resource Center, VBRC, is a real champion for veterans. With a colorful personality, she shared exceptional and valuable information with us on the GOVCON GIANTS Podcast.

Thanks to Public Law 106-50 in 1999, the non-profit agency was created. Since 2004, Craven has assisted veterans with startups and expansions of small business, in Missouri, Kansas, Iowa, Nebraska and Southern Illinois.

However, they are also part of the nationwide Veterans Business Outreach Centers, VBOC, where they basically work as business consultants and assist in transitioning military members and their families.

Under that program, they conduct two-day entrepreneurship trainings on the military post, called “Boots To Businesses,” where experts in different fields come in to speak on a variety of topics and the directions you can go once you exit. They equip veterans with the knowledge and communication skills needed in their entrepreneurship journey.

With more than 18 million veterans in the US, either you or someone you know will be able to benefit from the information Darcella Craven gifts.

HOW DO YOU FIND OUT ABOUT VBOC?

  1. If you’re in the military, the TAP office will be the first place as you transition out.
  2. If you’re not on the military post, “Reboot Boots to Business” is the way to go.
  3. Sign up on their Facebook page, “Vetbiz.”
  4. Check out the website for a list of classes across the country.

TRANSITIONING OUT OF THE MILITARY, FEAR, AND STRUCTURE

american flagWith all of the resources available, it can become overwhelming to know which way to go. Naturally, there can also be a feeling of fear when trying to leave something you’ve been exposed to for so long and are transitioning into something new and less structured.

“In the military, I know when I’m getting up, where I’m supposed to be, what clothes I’m wearing. Someone tells me when I go to the dentist. Somebody tells me when I go to the doctor. Someone tells me when it’s time to eat and when it’s time to go home, right? Now, there’s a lot of flexibility in there doing my job, but quite frankly, it’s structured. One of the biggest things that we do hear from our clients is just the interpretation of when I get out, what? Who’s going to tell me what to do and how do I find that structure?” states Craven.

This can be scary. However, with proper guidance and community, it doesn’t have to be.

VBOC has 22 centers and while they all work a little bit differently, Craven focuses on “the why” of small business and directing people on a clear path. She focuses on mindset change and management of your language in small business.

“How we do it is, I don’t just say, ‘Hey, here’s a new resource, good luck.’ I say, ‘If you’re looking for this, use this resource. If you need this, go to this webinar.’ I try to make clear paths for people. There is so much information out there. You can completely get lost in it and then, you’re just swimming around in information and you don’t know how to use it.”

YOUR GOALS

goals- dart board

Identifying your goals is major when transitioning and to help keep you on track. Having a certification doesn’t automatically mean you will be making millions.

So where does this myth come from?

“It’s the guy in the question mark suit who at two o’clock in the morning. He said, ‘You’re missing out on all the free money.’ It’s bad information passed down from person to person. And quite frankly, it’s our American belief that there’s something out there that we’re all missing because I read a book and the guy said he was homeless one week and four weeks later he was a millionaire and he found the secret and I don’t have it.”

But according to Craven, that isn’t enough. It’s not concrete information.

“That’s wonderful when you’re reaching and you’re striving and you’re going for goals, but unfortunately, if we don’t also shore that up with actual facts and information and how to, then all you basically do is dream all day. So, part of what we’re supposed to do is help them go, okay, yeah, this is the big goal. The dream. The moonshot. Now, let’s see how you get there, right?”

SUPPORT

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Public Sector Contracting versus Private Sector Contracting

Here’s an outline of the key differences in dealing with contracts between the federal government or the public sector and the private sector. 

FINDING CONTRACTS

The federal government typically operates procurements through the System for Awards Management and the Acquisition Central which centralizes several acquisition and procurement activities. 

Meanwhile in the private sector, some larger companies centralize procurement, but most deal with it in a decentralized way at a regional or departmental level.

GETTING THE CONTRACT

To ensure fairness, maintain high standards, and deliver value to the US taxpayers, the federal government has a strict procurement process in place.

Contractors need to send a proposal in response to a Request for Proposal (RFP) posted on a procurement site. Then, the Contracting Officer is typically delegated the full buying authority necessary to make the purchase in federal government buying decisions. 

Federal government services are less sensitive to the economy simply because taxes are collected regardless of economic conditions, however, businesses need to qualify, even annually, in order to maintain a position of “good standing” as a government service provider. 

On the other hand, private sector contracting varies dramatically and can often be accomplished through personal connections rather than sales effort because the contracts are highly sensitive to shareholder influence.

Private sector contracting might be sold through any number of sales techniques from cold-calling to sales presentations. Contractors may even frequently require the sign-off of higher levels of authority, each who need to be “sold” on the product or service.

Hence, in the private sector, a business’ track record and contract may be enough to acquire business, but in doing business with the government, qualification differs, depending on the agency served and the products or services delivered.

ENGAGING ON THE CONTRACT

Federal government agencies are often highly bureaucratic, so each agency carefully manages its own “jurisdiction”. As a result, private sector contractors transitioning in the public sector are sometimes surprised to discover just how “political” and “pigeon-holed” their works were.

Then, in terms of the successful completion of a project, in the private sector, contracts are considered complete based on performance-enhancing or bottom-line-enhancing Key Performance Indicators (KPIs).

On the other hand, the federal government may be occasionally cost sensitive during the selection of their service provider, but their KPIs are typically not tied to performance or the bottom line. Rather, they are tied to time, budget, measurable completion of the project, or some other indicator.

MAKING MONEY

Margins are usually higher in the private sector since the federal government rewards work to the lowest bidder. However, change orders and longer-term contracts make federal government work lucrative to companies that are able to work within the margins.

Payment is also different between these two sectors. Due to bureaucracy and pre-established systems, businesses can expect longer timelines on payment (1-6 months) from the government compared to the private sector where a 30-day payment schedule is typical.

SUMMARY

Breaking into the federal contracting marketplace isn’t always easy to do as it requires careful adherence to the pre-established process as well as creative navigation of the bureaucracy. However, companies that can establish connections as government contractors usually enjoy long-lasting opportunities.

With this in mind, if you want to learn more about doing business with the government or anything about doing government contracting, then join us here at GovCon Giants.

Just visit our website and other social media platforms or check the new GovCon Edu where you learn everything about government contracting!