SOURCES SOUGHT: Request for Information for Help Desk Services

REQUEST FOR INFORMATION (RFI)

RFI no. FA8770-23-R-9999

Information Resource Support Systems (IRSS)

United States Air Force, Assistant Secretary of the Air Force (USAF SAF)

Financial Management & Comptroller, Financial Systems Operations (FMF AFFSO)

11 January 2023

THIS NOTICE IS A REQUEST FOR INFORMATION ONLY. This is not a request for proposals and unsolicited proposals will not be accepted in response to this request.

    1. This notice is for information and planning purposes only. In accordance with Part 10 of the Federal Acquisition Regulation, the Government is conducting market research to determine the availability and adequacy of potential business sources. This Request for Information (RFI) does not constitute a solicitation for bids or proposals, and it is not to be construed as a commitment by the Government. The information herein is subject to change, and in no way binds the Government to solicit for or award a competitive contract. Non-proprietary responses are preferred; however, responders submitting proprietary information should mark any controlled information in a conspicuous fashion. The Government is not obligated to, and will not, reimburse the contractor for any costs associated with preparing or submitting a response to this notice. Submittals will not be returned to the sender. Please provide information at the unclassified level only. FAR 52.215-3, Request for information solicitation for planning purposes applies to this Request for Information.

 

  1. Description
    1. GBBH intends to solicit a Firm-Fixed-Price (FFP) contract for non-personal support services. The support includes providing Help Desk support for Information Resource Support System (IRSS) to include but not limited to on-site services (performed at the Pentagon) including AF/A5DR Coordination, Application Administration, and Help Desk Support, Tier 1&2. An example of Tier 1 support are those tasks that are simplistic in resolution, such as password reset, application account creation, and application permissions. An example of Tier 2 support are those tasks that are more complex, such as application navigation and connectivity and end user training. Additionally, this effort provides remote end-user support, information assurance (IA), software maintenance services, and Planned Program Releases (Sustainment) support. The contractor shall provide Level (Tier) 1 and 2 Help Desk support, and identification, elevation, and tracking for Level (Tier) 3 Help Desk and sustainment support as required. Help Desk Support personnel shall be required to request access and maintain accounts for the Defense Information Systems Agency (DISA) instantiation of Problem Tracking Tool Trouble Tickets.
  1. Notional Acquisition and Award Structure
    1.  The solicitation is expected to be posted during the first quarter of the 2023 calendar year.
    2. Award is anticipated by the end of the 2023 calendar year.
    3. A draft version of the Performance Work Statement (PWS) and Contract Data Requirements List (CDRLs) is included with this request.
    4. The contract length, inclusive of all options, is expected to have a duration of 5 years.
  2. Requested Information
    1. Vendors are requested to review the PWS and CDRLs, Attachments 1 and 2, and provide responses including the below information:
      1. POC information and location
      2. CAGE/System for Award Management Unique Entity ID (SAM UEI)
      3. Business size assertion under NAICS 541511 ($30M)
      4. Socioeconomic status (8a, HUBZone, WOSB, SDVOSB, etc.)
      5. Vendor’s Technical Capability
        1. Provide a statement of technical capability relevant to the PWS. Address briefly how your team will perform this work.
        2. Commercial opportunities offered to the general public by your company that the Government should take into consideration regarding the requested support services
      6. Vendor’s Experience
        1. Provide a summary of experience relevant to the PWS including contract number for any Government or Department of Defense (DoD) work
        2. Date range of project/work
      7. Estimated Overall Cost
    2. The Technical Capability and Experience sections when combined should not exceed 10 pages, 8×11 single-spaced.
    3. Please provide responses by 1600 EST, 11 February 2023. Please direct responses to Elyse Spraul, Contracting Specialist at elyse.spraul@us.af.mil.

Attachments:

  1.   IRSS PWS
  2.   DD Form 1423 – CDRLS for IRSS
  • Original Set Aside: 
  • Product Service Code:  DJ01 – IT AND TELECOM – SECURITY AND COMPLIANCE SUPPORT SERVICES (LABOR)
  • NAICS Code: 541511 – Custom Computer Programming Services
  • Place of Performance: USA

 

Full details via beta.sa.gov

SOURCES SOUGHT: Human Resource, Software as Service

The Mission and Installation Contracting Command (MICC) – Fort Knox, KY is issuing this sources sought synopsis as a means of conducting market research to identify parties having an interest in and the resources to support the requirement for Software as a Service (SaaS) Human Resources System. The anticipate period of performance shall commence on or about 1 August 2022 with a base year and four one option periods. The intention is to procure these services on a competitive basis.

The result of this market research will contribute to determining the method of procurement, if a requirement materializes. Based on the responses to this sources sought notice/market research, this requirement may be set-aside for small businesses (in full or in part) or procured through full and open competition. All small business set-aside categories will be considered. Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding submissions.

  • Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
  • Original Response Date: Nov 12, 2021 02:00 pm EST
  • Product Service Code: DC10 – IT AND TELECOM – DATA CENTER AS A SERVICE
  • NAICS Code: 541511 – Custom Computer Programming Services
  • Place of Performance:North Chicago , IL 60064-3094 USA

Full details via beta.sam.gov


SOURCES SOUGHT: NTIA Spectrum Information Technology Modernization

A key mission of the Department of Commerce and NTIA is to manage the use of the radio frequency spectrum by all federal agencies. NTIA’s associated processes and Information Technology (IT) systems for performing this critical task are severely outdated, with reliance in large part on software that is in some cases over three decades old. Our need to modernize these systems is acute, especially as we endeavor to make the spectrum more accessible for government and commercial users alike. This acquisition will support the modernization and evolution of the current NTIA Spectrum IT Systems to help meet the United States’ ever-increasing electromagnetic spectrum demands.

  • Original Set Aside:
  • Updated Response Date: Oct 27, 2021 02:00 pm EDT
  • Product Service Code: DA01 – IT AND TELECOM – BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
  • NAICS Code: 541511 – Custom Computer Programming Services
  • Place of Performance: USA

Full details via beta.sam.gov


Top 10 NAICS Code for Set-Aside Spending this 2021

There will always be an unfair advantage in government contracting for big companies when they are in competition with smaller ones.

Big businesses, most likely, already have all the necessary requirements needed to win a contract such as complete equipment, full staff, and even cheaper services.

Winning big contracts, however, isn’t always beyond small businesses. The size of a business shouldn’t be seen as a disadvantage. In fact, use it to navigate your place in the industry!

If you are a small business that is struggling to compete with larger companies, make use of the government set-asides. This allows you to compete at an even playing field. These contracts are specifically meant for businesses that operate in disadvantaged locations or businesses owned by minorities or women.

There are always opportunities waiting for you, you just have to know where to look. To help you get started, it’s always good to know the industries that the federal government is investing in. 

Here’s a list of the top 10 NAICS codes that have conquered set-aside spending this 2021.

1. 541512 

The Computer Design Services are those establishments primarily engaged in planning and designing computer systems that integrate computer hardware, software, and communication technologies.

Think of the people who are behind your company’s tech system. They are the masterminds. They train and support the users of the system, as well.

2. 541519 

For every system design, there will always be the need for software installation and computer disaster recovery to make sure that it works and will continue to work in the future.

This industry is labeled as “other computer related services,” and it’s exactly that. These are establishments that provide computer related services, except those that are provided for by the computer design services.

3. 236220 

This industry is quite self explanatory, as it is described to be commercial and institutional building construction

This refers to the construction of commercial and institutional buildings and related structures, such as stadiums, grain elevators, and indoor swimming facilities. Building general contractors, builders, and project construction management firms are part of this industry.

4. 541715 

Under this code are those who conduct research and experimental development  in the physical, engineering, and life sciences (except nanotechnology and biotechnology).

This industry is diverse as it covers agriculture, electronics, environmental, biology, botany, computers, chemistry, food, fisheries, forests, geology, health, mathematics, medicine, oceanography, pharmacy, physics, veterinary and other allied subjects.

5. 561210 

Facility support services provide operating staff that perform a combination of support services within a client’s facilities. They, however, are not involved with or responsible for the core business processes or activities of the client.

The combination of support services, mentioned, are janitorial, maintenance, trash disposal, guard and security, mail routing, reception, and laundry.

6. 541330 

This code covers most, if not all, businesses that provide engineering services. This pertains to establishments that make use of the principles of engineering in their design and development processes.

These establishments may involve any of the following activities: provision of advice, preparation of feasibility studies, preparation of preliminary and final plans and designs, provision of technical services during the construction or installation phase, inspection and evaluation of engineering projects, and related services.

7. 541611 

Administrative management and general management consulting services provide and operate advice and assistance to businesses and other organizations.

This is the industry for general management consultants, since they provide a full range of management consulting services to their clients. These services include, administrative, human resource, marketing, process, physical distribution, and logistics.

8. 541712 

In this industry, the establishments are primarily engaged in Research and Development in the Physical, Engineering and Life Sciences Engineering, and Life Sciences (except Biotechnology). This code, however, has been replaced by 541715.

Note: The NAICS Code that should be used instead (effective January 1, 2017) is 541715 unless the requirement is dealing with nanotechnology. In that case, the NAICS Code 541713 should be used. 

9. 541511

This code is similarly related to 541512-Computer Design services. The difference, however, is that this industry provides custom computer programming services.  

It focuses more on writing, modifying, testing, and supporting software to meet the needs of a particular customer, hence the term custom was used.

10. 561440

Collection agencies are establishments primarily engaged in collecting payments for claims and remitting payments collected to their clients.

They are used by lenders or creditors to recover funds that are past due or from accounts that are in default. Often, a creditor will hire a collection agency after it has made multiple failed attempts to collect its receivables.

RESOURCES

The list of NAICS codes from this article was taken from usaspending.gov, wherein federal awards for set-aside spending in 2021 was categorically ranked from highest to lowest, according to each industry’s collective spending amount.

If you have grown an interest in set-aside contracts and are curious about finding set-aside awards, check out this video entitled, “Finding set-aside awards on USAspending.gov,” to find opportunities waiting for you.

To also learn more about all things NAICS, you can check out the website here.