The purpose of this Market Survey is to solicit statements of interest and capability from sources that can provide Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA), Enterprise Service Center (ESC).
The Contractor shall provide all personnel, management, supervision, and other items necessary or services necessary to support the AMK-260 Customer Service Center (CSC) Branch, which consists of three sections:

AMK-261 Service Desk & Remote Support Section;

AMK-262 Desk Side Support & Implementation Section;

AMK-263 Media & Print Solution Section.

These service areas have a requirement for technical support to provide the following requirements for the MMAC, FAA, DOT, and other Federal Agencies:

Level 1 Service Desk Support (Attachment 2)
Level 1 Production Control & System Monitoring (Attachment 2)
Level 2 Computer Deployment Support for existing employees (Attachment 3)
Asset and Quality Management Services (Attachment 3)
Scanner Support (Attachment 4)

• Original Set Aside: 8(a) Set-Aside (FAR 19.8)
• Product Service Code: R499 – SUPPORT- PROFESSIONAL: OTHER
• NAICS Code: 541519 – Other Computer Related Services
• Place of Performance: Oklahoma City, OK 73169 USA
• Original Response Date: Mar 12, 2021 05:00 pm CST

Full details via beta.sam.gov

Check out our RESOURCES page for a sample letter that we use in response to government market research.